Claim.MD Portal Access

Incident Report for Claim MD

Postmortem

Incident Post-Mortem: Portal Access Disruption

Root Cause: Our investigation determined that a failing process within our CI/CD pipeline prevented newly provisioned load balancing servers from starting correctly, resulting in intermittent access issues to the Claim.MD portal.

Resolution: The underlying issue was identified and resolved, and all systems have returned to normal operation.

Preventive Measures: We are implementing additional redundancy and safeguards within our CI/CD pipeline to improve resilience and prevent similar disruptions in the future.

We apologize for the inconvenience and appreciate your patience while our team worked to resolve the issue.

Posted Nov 05, 2026 - 11:11 MST

Resolved

The issue affecting access to the Claim.MD portal has been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused.

Posted Nov 05, 2026 - 07:04 MST

Update

We are continuing to investigate this issue.

Posted Nov 05, 2026 - 06:11 MST

Investigating

We are currently experiencing an issue affecting access to the Claim.MD portal. Our team is actively investigating and working to restore normal access. We will provide updates as more information becomes available.

Posted Nov 05, 2026 - 06:10 MST

This incident affected: Web Portal.